Did you know that seventy percent of all strategic program initiatives fail? While there is nothing like watching a team that is operating at full capacity and succeeding despite the high odds against them, a high-performance team doesn’t occur by accident. To prepare for future success, organizations must build their teams intentionally.
Having worked with hundreds of organizations, Leadera has discovered that much of the breakdown in teams and initiatives occurs in the way people work together ~ the way they communicate to and from each other; the way they support one another. The level of integrity that’s present amongst the team and in the project, as well as the way in which they each regard one another, are all elements on which the success of an initiative depends.
Leadera has identified and built its 2-day course ‘Building A High-Performance Team’ specifically to address the five essential practices for building high-performance teams, including:
1. Authentic Listening
This is much easier said than done, as most people think they are good listeners ~ not true. Authentic listening requires the ability to get in another’s world; not just their words, but the place from which they are speaking and understanding what they intend to say. Two good habits to develop this skill are: 1) give the speaker your undivided attention and 2) repeat back to the person what you heard and what you think their intention is in what they said. This gives the speaker an opportunity to confirm or correct your feedback.
2. Talking Straight
This means getting things up on the table that are difficult or uncomfortable to address ~ and to do it in such a way that people are left feeling respected, honored, and empowered. At the same time, it’s essential to get the issue (the “elephant in the room”) dealt with head on. It’s a fine line between confronting something that is difficult to talk about and doing so with the sensitivity it requires. This takes courage and grace at the same time.
3. Working as a Team
Watch any professional sports team that is working successfully and this becomes apparent. It requires a “pit crew” mentality. Each person on the team backs up, supports, and empowers the others. Their win belongs to each of them. “Your win is my win. Your loss is my loss.” They work together in such a way that extraordinary results take place. They back each other up and they support one another in difficult situations and circumstances. No one gets toppled by little things. Nothing gets in the way.
4. Honoring Your Word
If this practice doesn’t happen, you can forget the rest. This is simply working towards doing what you say you will do. It’s doing what you know to do, what’s expected, and what you know is right. Everybody knows how to do this ~ the question is, do they do it? Fundamental to this is cleaning it up when you don’t do what you said you would do. Clean it up immediately and move on.
5. Being Complete
The practice of being complete means that you don’t step over the trash. If something needs to be said, dealt with, or cleared up, it gets dealt with right away. The team understands that when you operate on top of issues, resentments, and things unsaid, everything comes to a grinding halt. This one is about getting things complete so they get clear, and there is a level of appreciation maintained by developing the practices of doing so. In sports, you see the guys in the dugout or on the court “high-fiving” each other with each little win throughout the game. This is no different than the importance of validating success and each win in the office.
Having these five practices in place provides you with the fundamental skills to build a high-performance team. We’ve seen that when teams have these five components working actively, the likelihood of success turns around dramatically from 70% likely to fail to 85% likely to succeed.
Leadera has a proven track record for successful project implementation when these five principles are utilized and present. We welcome the opportunity to bring the ‘Building a High-Performance Team’ course to your team and align it with the vision and values of your organization. For more information, reach out to us at the emails below.
Kevin Cullen is President of Leadera Consulting Group, specializing in producing breakthrough business results. For more information on this course or other business challenges we help you solve, contact us at Leadera Consulting Group.